How should we send your security code?

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Protecting you, first

Protecting your personal identity and health information is important to us. That's why we have the Next Generation Authentication program. It confirms if users are who they say they are.

How it works

All you have to do is enroll your web browser as a "trusted browser" before logging into your member website. If you login through a different web browser we will send you a verification code to confirm your identity. You'll receive this code via phone or email.

What if I can't access the code?

You'll be able to enter in new contact information to receive the code. To keep accounts safe, we may ask you a few questions to confirm your identity before using the new information. Once this process is complete, we'll remember your device and browser for future logins.

Text to

Change

Call to

Change

Email to

Change

Terms And Conditions

Aetna Security Code - Terms and Conditions

Your request to receive a security code via a text message is your approval for Aetna to send you this type of text message at this specific date and time.

Your Aetna text message will appear with a random numeric short code. The text message itself will begin with "Aetna:" .

Message and data rates may apply. Message frequency depends on account settings. Mobile carriers are not liable for delayed or undelivered messages

Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket.

For information on how to receive a security code by email or voice, reply to the security code messages with the word STOP to 65313..

For help with your security code, reply to the security code message with the word HELP to 65313, or call the customer service number on your ID card.

Change Number

Enter the mobile number you want your security code to be sent to

Mobile number

Confirm mobile number

Tick mark

This may update the contact information on your profile. Please view your profile to verify your preferences.

Invalid number. Please do not include 0 or 1 before your area code.

Additional Authentication Needed

We need additional authentication because this is a new way to contact you.

Please help us keep your account secure by answering the following questions to validate your identity.

Phone Verification Consent

We'll use your data to verify your identity and help prevent fraud. See our Privacy Policy for how we protect your data.

You authorize Aetna to disclose your name, address and mobile number to its service providers, to perform identity verification and help prevent fraud.
You authorize your wireless operator to disclose your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, to our third party service provider, solely to verify your identity and prevent fraud for the duration of the business relationship.

Identity verification is powered by Capital One Confyrm.

Phone Authentication

We?re sorry. We are unable to verify your account. Do you want to try Knowledge Based Authentication for verification instead?

Change Number

Enter the phone number you want your security code to be sent to

Phone number Confirm phone number

Tick mark

This may update the contact information on your profile. Please view your profile to verify your preferences.

Invalid number. Please do not include 0 or 1 before your area code.

Additional Authentication Needed

Please help us keep your account secure by answering the following questions to validate your identity.

Knowledge Based Authentication

Please help us keep your account secure by answering the following questions to validate your identity

Question of

Phone Number Verification

Your phone number has been verified. We will send a 6-digit code to your mobile phone or we will call you directly based on your selection.

Knowledge Based Authentication

Authentication Failed

We're sorry. We are unable to verify your account. Do you want to try Phone Authentication for verification instead?

Phone Authentication

We're sorry. We are unable to verify your account. Do you want to try Knowledge Based Authentication for verification instead?

Phone Authentication

We?re sorry. We are unable to verify your account. Do you want to re-try?

Knowledge Based Authentication

You have successfully passed

Change Email Address

Enter the email address you want your security code to be sent to

Email address

Confirm email address

Tick mark

This may update the contact information on your profile. Please view your profile to verify your preferences.

Additional Authentication Needed

Please help us keep your account secure by answering the following questions to validate your identity.

We have sent your code to your phone.

Enter the code

Sorry your code has expired, please request a new code below.

Code expires in

00:11:00

We've confirmed your identity on this device.

You have successfully confirmed your identity.
You don't need to confirm your identity again if you use this device.
Select "Do not remember me" if you are not using your personal device.

Remember Me Do not remember me

Forgot Password?

Step

1 of 3

Your user name

Step

2 of 3

Validate Identity

Step

3 of 3

Choose a new password

*marked fields are required

We can't match what you entered with what we have on file. Please check what you entered and try again.

User name*

Date of birth*

Day

Year

*marked fields are required

What is your mother's maiden name?

* marked fields are required

Create a new password to login

We can't match what you entered with what we have on file. Please check what you entered and try again.

Create a password* Show Password

Retype this password* Show Password

Password Changed Successfully

You have successfully changed the password

The user name or password you entered doesn't match our records. There have been three unsuccessful attempts to log in to this account (during this or other visits). For your protection, please reset your password.