• You must upgrade your browser to 128-bit encryption (see additional info below).
• Your browser must be configured to enable cookies (this is the default setting for version 4.0 or higher browsers).
• Your browser must be configured to enable JavaScript (this is the default setting for version 4.0 or higher browsers).
• Your screen resolution should be set to 800 x 600 pixels (this is optional, but recommended).

• Internet Explorer 5.0 or higher is required.
• Mac^® Users: Access to Claim Submission, Claim Status Inquiry, Eligibility, Referral, Precertification and Downloadable/Text-Readable Electronic Remittance Advice is not supported.
• Other browser types (e.g., Mozilla Firefox) may also encounter issues in accessing these transactions.

What is Encryption?

Encryption scrambles data into unintelligible characters based on a secret key. Encryption increases the level of security for the information you send from your browser over the Internet to the Dentists and Dental Health Care Professionals website. Most browsers support a minimum level of 40-bit encryption as well as a stronger 128-bit encryption level.

This site only supports 128-bit web browser encryption. Even though we use the more secure 128-bit encryption, there is a certain amount of risk involved in any Internet communication and Aetna cannot guarantee the privacy and confidentiality of information exchanged in this manner.

How can you upgrade your browser to 128-bit encryption?

The links to Netscape and Microsoft provided below can be used to download a 128-bit encryption upgrade.

Netscape Communicator link:
http://home.netscape.com/download
Please note: Dentists and Dental Health Care Professionals website is accessible using Netscape Version 4.75 or higher.

Microsoft Internet Explorer link:
http://www.microsoft.com/windows/ie/download/128bit/intro.htm
Please note: Dentists and Dental Health Care Professionals website is accessible using Internet Explorer Version 6.0 or higher.