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OfficeLink Updates™

June 2026

Find updates on important changes to plans and procedures, behavioral health topics, drug lists, Medicare information and state-specific details.

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Navigate prior authorization (PA) like a pro

PA doesn’t have to slow you down or add costs. Our new downloadable resources tip sheet brings together tools, training and best practices from Aetna® and EviCore healthcare to help your team save time and reduce overhead.

Featured this quarterGet credentialed with us faster

Make sure we have an updated, credentialing-specific email address.

 

We’re working on reducing the time it takes for you to get credentialed or re-credentialed with us. One thing that tends to slow that process down is when we can’t reach you to ask questions or request additional information.

 

We know that you give us a credentialing email address on the application, but sometimes that address changes.

 

To make sure we have an updated address, you can get in touch with your Aetna network representative, if you have one. If not, another good time to update us is during contract renewal.

 

Read about how to get credentialed with us faster (PDF)

Important policy updatesIncludes pharmacy updates

 

We regularly adjust our clinical, payment and coding policy positions as part of our ongoing policy review processes. Our standard payment policies identify services that may be incidental to other services and, therefore, ineligible for payment.

 

We’re required to notify you of any change that could affect you either financially or administratively. These changes may not be considered material changes in all states. Unless otherwise stated, policy changes apply to both Commercial and Medicare lines of business.

 

Use the drop-down box for some policy-related information you’ll need to know about this quarter.

Reminder: Be sure your profile information is up to date

 

Help members find you by making sure that your information is correct and available to them when they need care. Doing so helps you facilitate care and receive essential updates, and it could help you meet any federal, state or contractual verification requirements. If you don’t verify your information, you could be at risk of being removed from our provider directory.

 

Have an Availity® account? You can use our quick reference guide (PDF) to make essential updates in the Provider Data Management (PDM) tool on our provider portal on Availity.

 

New to Availity? This portal is available to providers in the U.S. and its territories. You can register to set up your account. If you’re unable to use Availity, find options to update your provider data.

 

Are you trying to get credentialed with us? Make sure we have your current credentialing department email address. Reach out to your Aetna representative.

State-specific updates

 

Find updates on state policies and regulations that matter to your practice. This quarter, you will find information regarding the following states:

Behavioral health updates

 

A majority of patients treated in a primary care setting have a physical ailment that’s affected by anxiety, depression or another psychological issue. Without the right support, these issues are often underdiagnosed.

 

We help you stay informed about behavioral health topics so that you can deliver the best possible treatment to your patients.

 

Use the drop-down box to read summaries of a few of the behavioral health articles you’ll find in this issue.

News for you

Find general information — like new services, tools and reminders — to help your office comply with regulations and administer plans.

Medicare updates

Get information, including timely reminders and guidelines, to help treat your Medicare patients.

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FDR newsletters

 

Find past editions of FDR newsletters and more compliance updates.

 

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