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OfficeLink Updates™

June 2025

Find updates on important changes to plans and procedures, behavioral health topics, drug lists, Medicare information and state-specific details.

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Featured this quarter How to properly submit lab results using Epic Payer Platform

 

Use the Encounter Conversion function to convert appointments to the correct encounter type.

 

The information in this article applies to you if all of the following apply:

 

  • You use Epic Electronic Records System (ERS) version February 2022 or later. You can find out which version you have by checking the Affected Versions table.
  • You use Epic Payer Platform as a provider organization.
  • You are not converting lab visit types to the appropriate Epic encounter type so that they can be shared with external organizations.

 

The challenge

Sometimes we don’t receive the clinical data we need for reimbursement programs such as Healthcare Effectiveness and Data Information Set (HEDIS®) quality measures. This is because your Epic EHR system might not be converting lab draw appointments to the correct Epic encounter type.

 

Read how to properly submit lab results using Epic Payer Platform (PDF)

Important policy updates

Includes pharmacy updates

 

We regularly adjust our clinical, payment and coding policy positions as part of our ongoing policy review processes. Our standard payment policies identify services that may be incidental to other services and, therefore, ineligible for payment.

 

We’re required to notify you of any change that could affect you either financially or administratively. These changes may not be considered material changes in all states. Unless otherwise stated, policy changes apply to both Commercial and Medicare lines of business.

 

Use the drop-down box for some policy-related information you’ll need to know about this quarter.

Reminder: Be sure your profile information is up to date

 

Help members find you by making sure that your information is correct and available to them when they need care. Doing so helps you facilitate care and receive essential updates, and it could help you meet any federal, state or contractual verification requirements. If you don’t verify your information, you could be at risk of being removed from our provider directory.

 

Have an Availity® account? You can use our quick reference guide (PDF) to make essential updates in the Provider Data Management (PDM) tool on our provider portal on Availity.

 

New to Availity? This portal is available to providers in the U.S. and its territories. You can register to set up your account. If you’re unable to use Availity, find options to update your provider data.

State-specific updates

 

Find updates on state policies and regulations that matter to your practice. This quarter, you will find information regarding the following states:

Behavioral health updates

Behavioral health updates

A majority of patients treated in a primary care setting have a physical ailment that’s affected by anxiety, depression or another psychological issue. Without the right support, these issues are often underdiagnosed.

 

We help you stay informed about behavioral health topics so that you can deliver the best possible treatment to your patients.

 

Use the drop-down box to read summaries of a few of the behavioral health articles you’ll find in this issue.

News for you

Find general information — like new services, tools and reminders — to help your office comply with regulations and administer plans.

Medicare updates

Get information, including timely reminders and guidelines, to help treat your Medicare patients.

Looking for more updates?

OLU newsletters

 

Browse past editions in the OLU library.

 

OLU newsletter library

FDR newsletters

 

Find past editions of FDR newsletters and more compliance updates.

 

FDR newsletters

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