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Affirmative statement for financial incentives

 

How we make coverage determinations and utilization management (UM) decisions

 

We use evidence-based clinical guidelines from nationally recognized authorities to make UM decisions.

 

  • We review requests for coverage to see if members are eligible for certain benefits under their plan.
  • The member, member’s representative or a provider acting on the member’s behalf may appeal this decision if we deny a coverage request.

 

How we help members access services

 

Our UM staff helps members access services covered by their benefits plans.

 

  • We don’t pay or reward practitioners or individuals for denying coverage or care.
  • We base our decisions entirely on appropriateness of care and service and the existence of coverage.
  • Our review staff focuses on the risks of underutilization and overutilization of services.

 

Questions?

 

Visit us online to view a copy of your provider manual (PDF).

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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