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Cultural competency can help your practice

 

Recognizing that members have diverse views is critical to meeting their needs. The cultural factors that will likely impact your relationships with members include age, gender identity, language, religion, and values, to name a few. It’s important to respect and respond to members’ distinct values, beliefs, behaviors and needs when caring for them.

 

Our commitment

 

We’re committed to meeting the National Committee for Quality Assurance (NCQA) standards to ensure that members’ cultural and language needs are met. In addition, each year, we measure our members’ perspectives via a health plan survey. The responses help us to monitor and track network providers’ ability to meet our members’ needs, including their cultural, language, racial or ethnic preferences.

 

Practitioner training on equity, culturally competency, bias, diversity and inclusion

 

  • The U.S. Department of Health & Human Services, Office of Minority Health, offers free continuing education e-learning programs (Culturally and Linguistically Appropriate Services in Maternal Health Care, Behavioral Health, Oral Health) to help health care professionals provide culturally competent care.
  • Consult the Johns Hopkins University of Medicine, Office of Diversity, Inclusion and Health Equity: Unconscious Bias Collection (via LinkedIn Learning).
  • Our Racial and Ethnic Equity page can show you how to reduce health care disparities.

 

Want to learn more?

 

Please review Aetna’s cultural competency training video to learn more.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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