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How to contact us about utilization management issues

 

Our staff members, including medical directors, are available 24 hours a day for specific utilization management issues. You can call us during and after business hours via toll-free numbers.

 

Contact us by:

 

  • Visiting our website and clicking “Contact Us”
  • Calling the Provider Contact Center at 1-888-MD AETNA (1-888-632-3862) (TTY: 711).
  • Calling Provider Services at 1-800-624-0756 (TTY: 711).
  • Calling the patient management and precertification staff using the Member Services number on the member’s ID card

 

Health care providers may contact us during normal business hours (8 AM to 5 PM, Monday through Friday) by calling the toll-free precertification number on the member ID card. When only a Member Services number is on the card, you’ll be directed to the Precertification Unit through a phone prompt or a Member Services representative.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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