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Coming soon: Check authorization status using the power of your voice

 

We’re excited to let you know about a new way to check authorization status for commercial patients. In late December, we’ll introduce our new virtual assistant. Here’s what you can look forward to:

 

  • Status details that are more robust (approved, pending, cancelled, or denied — including reasons when applicable) than the ones you get through our automated system today
  • Access to our virtual assistant using any telephone number you already use for Provider Services or Precertification
  • More time in your day because you can check authorization status on your schedule instead of waiting on hold to speak to a representative

 

Our virtual assistant is easy to use and will replace what you use today. Once you validate your patient’s information, say “precert” then “precert status.” Use the authorization number to get the status. You can check authorization status for multiple members during the same call.

 

We’ll let you know when our new virtual assistant is ready.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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