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We’d like your opinion on your prior authorization experience with us

 

We’d like your opinion on your prior authorization experience with us to see where we can make improvements. We’d like to know your opinion on the entire process, starting with initiating your PA request on your preferred electronic solution all the way to receiving our decision. We’re especially interested in speaking to you if you submit documentation (like medical records) to support your request, whether you upload them through our Availity provider portal* or via our clinical questionnaire.

 

How to get in touch with us

 

If you’re interested in sharing your opinion, send us an email message. Include your practice or facility name, taxpayer identification number (TIN), name, email address, telephone number and time zone. Someone will contact you to schedule an interview.

 

Limitations

 

We’re interested in speaking only with health care professionals who initiate PA requests using their preferred electronic method. We’re unable to interview health care professionals who initiate their requests by telephone.

 

We look forward to speaking with you!

 

*Availity is available only to providers in the U.S. and its territories.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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