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Behavioral health coverage decisions and clinical criteria

 

Who makes coverage decisions

 

Aetna® medical directors make all coverage denial decisions that involve clinical issues. Only Aetna medical directors, psychiatrists, psychologists, board-certified behavior analysts-doctoral (BCBA-D) and pharmacists make denial decisions for reasons related to medical necessity. (Licensed pharmacists and psychologists review coverage requests as permitted by state regulations.) Where state law mandates, physicians or pharmacists licensed to practice in that state make, as applicable, utilization review coverage denials.

 

Coverage criteria

 

Patient management staff members use evidence-based clinical guidelines from nationally recognized authorities to guide utilization management decisions involving precertification, inpatient review, discharge planning and retrospective review.

 

Staff members use criteria found in the sources below to help make coverage determinations. The criteria are based on information about the specific member’s clinical condition.

 

  • Aetna Clinical Policy Bulletins
  • Guidelines for coverage determination
  • Centers for Medicare & Medicaid Services (CMS) National Coverage Determinations, Local Coverage Determinations, and the Medicare Benefit Policy Manual
  • Milliman Care Guidelines® (MCG)
  • The American Society of Addiction Medicine (ASAM) Criteria: Treatment for Addictive, Substance-Related, and Co-Occurring Conditions, Third Edition. (This content is copyrighted. Contact the American Society of Addiction Medicine at ASAMcriteria@asam.org for information on how to purchase it.)
  • Applied Behavior Analysis (ABA) Medical Necessity Guide
  • Level of Care Utilization System (LOCUS®) and the Child and Adolescent Level of Care Utilization System/Child and Adolescent Service Intensity Instrument (CALOCUS/CASII®)
  • Other state-mandated criteria or guidelines

 

How to get hard copies

 

Need a hard copy of a source above in order to make a specific determination? We’re here to help. Just call our Provider Contact Center at 1-888-632-3862 (TTY: 711).

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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