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Member access to care

 

We measure member access to care every year. We do this in many ways. For example, we review:

 

  • Member satisfaction survey results
  • Complaint data
  • Phone surveys we conduct (the phone surveys include a random sampling of primary care and specialty care providers)

 

Access standards include appointment availability time frames for routine care, urgent matters and after-hours care. State requirements supersede these access standards and can be found in the Regional Office Manual Supplements.

 

Read more about the access standards we measure.

 

Thank you for taking part in these phone surveys. We do all this to comply with the National Committee for Quality Assurance (NCQA) accreditation standards and with various state regulations.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: