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California: Use our interpretation service at no extra cost

 

Need help giving care to non-English-speaking Aetna® members? Just use our Language Assistance Program (LAP). There is no charge for this interpretation service.

 

You can call 1-800-525-3148 (TTY: 711) to reach a qualified interpreter directly.

 

Members can also request interpretation services from our LAP by calling the number on their ID card. They can contact our LAP for general questions, to file a grievance or to get a grievance form.

 

Questions?

 

Get help from your state. Just call the:

 

 

You can reach the California Department of Managed Care Help Center 24/7. It provides written translation of independent medical review and complaint forms in Spanish, Chinese and other languages. You can get copies of the forms by submitting a written request to:

 

Department of Managed Health Care
Help Center
980 9th Street, Suite 500
Sacramento, CA 95814-2725

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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