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Coverage determinations and Utilization Management criteria

 

Our Utilization Management (UM) staff helps members access the services their benefits plans cover. The staff uses evidence-based clinical guidelines from nationally recognized authorities to guide its decisions, and it bases its decisions on the appropriateness of care, the appropriateness of service and the existence of coverage. In addition, the staff focuses on the risks of both underutilization and overutilization of services.

 

The UM staff reviews requests for coverage to see if members are eligible for certain benefits under their plan. Aetna® doesn’t pay or reward practitioners for denying coverage or care.

 

Appeals

 

If we deny a coverage request, here’s who can appeal the decision:

 

  • The member
  • A provider acting on the member’s behalf
  • Someone else, with the member’s permission, acting on the member’s behalf

 

Hard copies

 

Need hard copies of a specific clinical practice guideline or criteria for a specific determination? We’re here to help. Call our Provider Contact Center at 1-888-632-3862 (TTY: 711).

 

Clinical criteria resources

 

To save you time, we’ve gathered some clinical criteria resources for you. Remember, individual states may mandate the use of other criteria and guidelines.

 

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: