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Follow-up care after emergency department (ED) visits

 

A visit to the emergency department should always be followed by a visit to a patient’s behavioral health provider. Talk with your patients about the importance of a timely follow-up visit. Best practice is a visit within 7 days, and no later than 30 days after an ED visit.

 

Assess

 

A timely follow-up visit allows you to assess the reasons why the patient needed emergency care, the outcome of the emergency visit and changes to the treatment plan. If possible, obtain a copy of the discharge orders.

 

Educate

 

Take time to educate your patients on where they can obtain routine and urgent care. Every Aetna® plan has a member portal that provides members with information on behavioral health topics and benefits. When your patients know where to go, you may be able to prevent future emergency visits.

 

Support

 

You can offer follow-up visits in person or through telehealth. Depending on your patients’ care needs and benefits, telemedicine can be an easy and convenient alternative. Their Aetna plan may also offer behavioral health support programs to supplement their care. Steer members to their plan’s member portal for details.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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