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Refer patients to our Complex Case Management program

 

Our Complex Case Management program is a joint process including Aetna®, the member, the caregiver and the providers.

 

We conduct a thorough screening of the member’s physical and emotional health, including assessing the member’s current condition, the presence of co-existing mental health and substance use disorder issues, and treatment history. We provide patients who have complex conditions with extra help understanding their health care needs and benefits. We also help them access community services and other resources available to them.

 

Our goal is to produce better health outcomes while managing health care costs. We welcome referrals to the program from many sources. These include:

 

  • Primary care physicians
  • Specialists
  • Facility discharge planners
  • Family members
  • Internal departments
  • The member’s employer
  • Organization programs
  • Vendors or delegates

 

You can submit a referral through the toll-free phone number on the member’s ID card.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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