Skip to main content

Pennsylvania providers — Aetna® Medicare payment card for the Keystone market

 

How does the card work?

 

Starting January 1, we load the card every quarter with $100. Members can use the card to pay for in-network copayments when visiting a primary care physician (PCP) office, a specialist office, and offices that perform certain other types of services.

 

If your office accepts Mastercard®, the member can swipe the card as a debit card (with or without a PIN) to pay the copayment amount. The member can pay the full amount in this way. Or, if your office allows the use of more than one payment method, the member can opt to pay a portion of the amount with the card and use a different payment method for the rest of the amount.

 

What if the member forgets to bring their card or does not have enough money on the card?

 

The member should pay the copayment in some other way and then request a manual reimbursement. Or, if the member knows their card balance, your office can do a split payment, whereby the member can pay a portion of the amount with the card and use a different payment method for the rest of the amount.

 

What if the card doesn’t work or is declined?

 

  • Make sure the member is using the card only for a copayment.
  • The card hasn’t been activated. The member can activate their card by calling the number on their activation sticker. That number is 1-877-261-9951 (TTY: 711). The member should call that number to activate the card and then try to pay again.
  • The expense might not be considered eligible under their plan. The member should refer to their Explanation of Coverage (EOC) document.
  • The member might not be in an eligible plan. Eligible plans are Keystone market plans H3959-001, H3959-002, H3959-010, H3959-011, H3959-037, H3959-041, H3959-047, H3959-051, H3959-053, H5521-261 and H5522-018.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: