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New address for Aetna Medicare Advantage participating providers’ post-service appeals

 

What’s changed

 

Effective January 1, 2022, you need to use a new, Medicare-specific form for your post-service appeals.

 

You can find this form, which is called the Medicare Provider Complaint and Appeal Request Form, by going to the forms for health care professionals page and scrolling to the “Dispute and appeals” drop-down menu.

 

You will also need to send this form to a new, dedicated mailbox and fax number:

 

Medicare Provider Appeals
PO Box 14835
Lexington, KY 40512
Fax: 1-860-900-7995

 

Please immediately discontinue using the old mailbox and fax number:

 

Provider Resolution Team
PO Box 14020
Lexington, KY 40512
Fax: 1-800-624-0756

 

What hasn’t changed

 

Continue to use the existing address for commercial appeals. Also know that the reconsideration process is not changing.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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