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Claim and Code Review Program (CCRP) update

 

This notice applies to our commercial, Medicare and Student Health members.

 

Beginning March 1, 2023, you may see new claim edits. These are part of our CCRP. These edits support our continuing effort to process claims accurately for our commercial, Medicare and Student Health members. You can view these edits on our Availity provider portal.*

 

For coding changes, go to: Aetna Payer Space > Resources >Expanded Claim Edits.

 

With the exception of Student Health, you'll also have access to our code edit lookup tools. To find out if our new claim edits will apply to your claim, log in to our Availity provider portal. You'll need to know your Aetna® provider ID number (PIN) to access our code edit lookup tools.

 

We may request medical records for certain claims, such as high-dollar claims, implant claims, anesthesia claims and bundled services claims, to help confirm coding accuracy.

 

Note to Washington State providers: Your effective date for changes described in this article will be communicated following regulatory review.

 

*Availity is available only to providers in the U.S. and its territories.

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